Payment Terms
Payment terms and billing policies for our services.
Effective from July 24, 2025.
1. Billing and Payment Terms
Payment Schedule
Payments are due according to your selected billing cycle:
- Monthly Plans: Charged monthly in advance on your billing date
- Annual Plans: Charged annually in advance with applicable discounts
- Usage-Based: Charged monthly in arrears based on actual usage
- Enterprise: Custom payment terms as specified in your agreement
Payment Processing
We use secure third-party payment processors including:
- Stripe for credit card processing
- PayPal for alternative payment methods
- Bank transfer for enterprise customers
- Cryptocurrency for supported regions
2. Accepted Payment Methods
Credit and Debit Cards
- Visa, Mastercard, American Express, Discover
- International cards from supported countries
- Corporate and business cards
- Automatic card updating through payment processors
Alternative Payment Methods
- PayPal and PayPal Business accounts
- Apple Pay and Google Pay (where available)
- ACH bank transfers (US customers)
- SEPA direct debit (EU customers)
- Wire transfers for large payments
Cryptocurrency
We accept cryptocurrency payments in supported regions:
- Bitcoin (BTC)
- Ethereum (ETH)
- USD Coin (USDC)
- Other stablecoins as available
3. Pricing and Fees
Service Fees
Our current pricing is available at originary.xyz/pricing. Fees include:
- Subscription Fees: Monthly or annual platform access
- Usage Fees: Based on API calls, receipts generated, or transactions processed
- Transaction Fees: Percentage of payments processed through our Gateway
- Professional Services: Custom implementation and consulting
Payment Processing Fees
Payment processing fees are passed through from our payment providers:
- Credit cards: 2.9% + $0.30 per transaction
- ACH/Bank transfer: 0.8% (capped at $5.00)
- International cards: Additional 1.5% fee
- Cryptocurrency: Network fees apply
Currency and Taxes
Pricing and tax handling:
- All prices listed in USD unless otherwise specified
- Automatic currency conversion available
- Sales tax, VAT, and GST added where applicable
- Tax-exempt customers must provide valid certificates
4. Billing Cycles and Invoicing
Subscription Billing
For subscription services:
- Charges occur on the same date each month/year
- Automatic renewal unless cancelled
- Prorated charges for mid-cycle upgrades
- Credits applied for downgrades at next billing cycle
Usage-Based Billing
For usage-based services:
- Usage tracked in real-time
- Monthly invoices sent within 5 business days
- Detailed usage breakdowns provided
- Payment due within 30 days of invoice date
Enterprise Billing
Enterprise customers may have custom terms including:
- Custom billing cycles and payment terms
- Purchase order support
- Net 30, 60, or 90 payment terms
- Volume discounts and custom pricing
5. Failed Payments and Suspension
Payment Failures
If a payment fails, we will:
- Immediately notify you via email
- Retry payment up to 3 times over 7 days
- Provide a grace period to update payment information
- Suspend services if payment cannot be collected
Account Suspension
Accounts may be suspended for:
- Non-payment after grace period expires
- Disputed charges or chargebacks
- Suspected fraudulent activity
- Violation of terms of service
Service Restoration
To restore suspended services:
- Pay all outstanding balances
- Update payment information if needed
- Contact support to reactivate account
- Services typically restored within 24 hours
6. Refunds and Credits
Refund Policy
We offer refunds in the following circumstances:
- Service Issues: Significant service outages or failures
- Billing Errors: Incorrect charges or duplicate payments
- Cancellation: Prorated refunds for unused subscription periods
- Disputes: Resolved billing disputes or chargebacks
Refund Process
To request a refund:
- Contact support within 30 days of charge
- Provide details about the issue or error
- Refunds processed within 5-10 business days
- Refunds returned to original payment method
Account Credits
Account credits may be issued for:
- Service level agreement violations
- Downgrade prorations
- Promotional offers and discounts
- Customer goodwill gestures
7. Disputes and Chargebacks
Dispute Resolution
Before disputing charges with your bank:
- Contact our support team first
- Most issues can be resolved quickly
- We maintain detailed transaction records
- Disputes can be expensive and time-consuming
Chargeback Policy
If you initiate a chargeback:
- Your account may be suspended immediately
- Chargeback fees ($15-25) will be charged
- We will respond with transaction evidence
- Service restoration requires resolution
8. Price Changes
Subscription Price Changes
For subscription services:
- 30 days advance notice for price increases
- Grandfathering of existing customers when possible
- Option to cancel before increase takes effect
- New prices apply at next billing cycle
Usage-Based Price Changes
For usage-based pricing:
- Updated pricing published on website
- Changes effective for new usage
- Enterprise customers have contract protection
- Notification via email and dashboard
9. International Considerations
Currency Conversion
For international customers:
- Charges processed in USD by default
- Currency conversion by your bank or card issuer
- Exchange rates determined by payment processor
- Local currency billing available in select regions
Taxes and Compliance
International tax compliance:
- VAT charged for EU customers
- GST charged for applicable countries
- Tax registration in required jurisdictions
- Reverse charge mechanism where applicable
10. Contact Information
For billing questions, payment issues, or disputes, please contact us:
Contact: contact@originary.xyz
Support Hours: Monday-Friday, 9 AM - 6 PM PST
Mailing Address (US):
Originary
3260 Hillview Ave
Palo Alto, California, US - 94304
United States
Mailing Address (India):
Originary
Ground floor, DLF Cyber City
WeWork Forum, DLF Phase 3
Gurugram, Haryana 122002
India