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LEGAL

Cancellation & Refund Policy

Effective from 2025-07-27

No Refunds Policy

All sales of Originary services are final and non-refundable. By purchasing any service or product from Originary operated by Poem, Inc., you acknowledge and agree that no refunds will be issued under any circumstances.

This policy applies to all service tiers including Developer ($1 activation), Professional ($2,500/month), and Enterprise (custom pricing).

Immediate Digital Delivery

Originary provides digital services with immediate delivery. Upon successful payment:

  • Access credentials are sent to your registered email within minutes
  • API keys and authentication tokens are generated instantly
  • Dashboard access is activated immediately
  • All services become accessible upon payment confirmation

Because digital services are delivered immediately and access cannot be revoked once granted, all purchases are final.

Service Access Period

Developer tier ($1 activation): Access continues for 30 days from payment date.

Professional tier ($2,500/month): Billed monthly. Service continues until cancellation at end of current billing period.

Enterprise tier (custom pricing): As per negotiated agreement terms.

Service Cancellation

For monthly recurring subscriptions (Professional tier), you may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No prorated refunds are issued for partial months.

To cancel your subscription, contact contact@originary.xyz or use the cancellation option in your dashboard.

Payment Processing Issues

If you experience technical issues during payment processing (e.g., payment deducted but service not activated), contact our support team immediately:

We will investigate and resolve genuine technical issues promptly. This does not constitute a refund policy.

Legal Entity

Originary services are operated by Poem, Inc., a Delaware corporation. All card payments are processed by Stripe on behalf of Poem, Inc.

Questions About This Policy

If you have questions about this refund policy, contact us at:

Email: contact@originary.xyz
Phone: +1 415 707 0402