Shipping & Delivery Policy

Digital Services - No Physical Shipping

Originary by Poem, Inc. provides exclusively digital services. We do not ship any physical products. All services are delivered electronically via email and online dashboard access.

There are no shipping charges, shipping times, or physical delivery addresses required for Originary services.

Immediate Digital Delivery

Upon successful payment confirmation, you will receive digital delivery within minutes:

• Email confirmation: Sent immediately to your registered email address
• Access credentials: API keys and authentication tokens delivered via email
• Dashboard access: Account activated and accessible instantly
• Documentation: Full access to developer documentation and guides

All digital assets are delivered to the email address provided during purchase. Ensure your email address is correct before completing payment.

Service Activation Timeline

Automated activation (typical): Within 1-5 minutes of payment confirmation

Manual verification (if required): Up to 24 hours for complex enterprise orders or flagged transactions

If you do not receive access credentials within 24 hours, check your spam folder and contact support immediately.

Email Delivery Issues

If you do not receive your access credentials:

• Check your spam/junk folder for emails from @originary.xyz
• Verify the email address you provided during purchase
• Add contact@originary.xyz to your email whitelist
• Contact support with your order ID or payment confirmation

We are not responsible for delivery failures caused by incorrect email addresses, spam filters, or email service provider issues.

Global Availability

Originary services are available globally with specific operations in:

• United States
• United Kingdom
• India
• Canada
• United Arab Emirates
• Singapore

Digital services are accessible worldwide via the internet. No geographic restrictions apply to service access after purchase.

Delivery Support

For issues with digital delivery or service activation, contact our support team:

Include your order ID, payment confirmation, and registered email address when contacting support.

Legal Entity

Originary services are operated by Poem, Inc., a Delaware corporation.